Author: Laurie Brown

How to Improve Presentation Skills to Keep Listeners' Attention

Ready to grab your audience's attention and keep them engaged to convey your message? Work with Laurie to learn how to improve presentation skills. In the business world, you need to deliver a dynamic,...

Provide great service by turning over a new LEAF

After waiting an hour for my food to be delivered to my hotel room—late by 30 minutes according to the delivery time promised in their email confirmation—I called the company. Then I had to wait another...

The secret to great customer service is "be a human."

Standing at the front of the line at my city's office to pay my property taxes. Next to me at the counter was a man who was also paying his property taxes. The woman behind the counter working with...

How to Be Seen as Trustworthy

"To be trusted is a greater compliment than being loved." said George MacDonald, the Scottish Novelist. Learn how to be seen as trustworthy. We all know that trust is essential in sales. But, often,...