Although surely simple, how you greet (or do not greet) your customer has a lasting impact on whether they continue to do business with you.
A recent online poll asked, "Have you ever stopped doing business with a company because of how you were greeted, either in person or on the phone?" 77.9% of respondents answered yes! Clearly, how you greet your customer really matters.
Customer service expert, Laurie Brown, and her contributors take you through a comprehensive look at greeting in person, on the phone, through email and on the web. Included are detailed chapters on greeting multi-cultural customers, and customers with disabilities. Now readers can learn all the tips and techniques needed to begin the relationship with their customer in an engaging and effective manner.
